As an employer and critical partner to our clients, we understand the importance of our ability to continue to operate amidst this global health event.
The health and well-being of our team, clients, visitors and vendors is of the utmost importance to us. GDH has been actively monitoring and tracking the impact of COVID-19, the coronavirus, through a myriad of sources including the U.S. Centers for Disease Control and Prevention, and the World Health Organization. As the situation continues to unfold, we are keenly focused on our preparedness efforts to maintain a work environment that is safe and to continue to sustain our business operations.
Security, safety and integrity of business operations are integral to our services. GDH has a robust Business Continuity & Disaster Recovery Plan (BCDR Plan) in place to ensure that we have a process and plan for assessing these very types of situations. We are prepared to adjust and respond to minimize the impact from this ever-changing situation while prioritizing the well-being and safety of our employees.
FREQUENTLY ASKED QUESTIONS
What is the current situation at GDH?
- Our internal operations are functioning at 100%, with no impact reported. We are continuing to deliver at a service level commensurate with our Inavero 11- year Best of Staffing Client and 8-Year Best of Staffing Talent awards.
What is GDH doing in response to COVID-19?
- We have activated our BCDR Plan which includes a Pandemic/Infectious Disease Mitigation Plan. The Emergency Management Team (EMT) under the BCDR is utilizing the main plan, as well as the mitigation plan, as a blueprint to assess and provide direction for our response to ensure safety and continuing operations, and ultimately recovery. The EMT has taken actions and implemented a number of preventative measures to address the situation.
- GDH is publishing regular communications to our employee and consultants with education, preventative, and status information related to the coronavirus and our operations.
- We made the decision to activate a mandatory work from home policy across the United States for our internal employees through March 27, 2020. We will reevaluate whether an extension of that date is warranted. Shifting to remote working allows us to align with advice around social distancing and avoiding large gatherings during this time.
- We are working with clients where we have consultants on-site to ensure continued delivery of service and determine any changes in client business work environments. We are prepared to partner with clients to address this evolving situation to ensure their businesses continue to operate with our people.
- We have identified essential supplier and service providers and are engaging in ongoing discussions to ensure none have been impacted. Like us, they have implemented proactive measures.
- We have distributed and are encouraging all employees to follow The President’s
Coronavirus Guidelines for America: 15 Days to Slow the Spread issued on March 16, 2020.
What happens if there is impact at an operating location?
While the outbreak of COVID-19 in an area or city may result in a host of concerns/issues, we can understand concerns particularly about the unavailability of skilled personnel to manage systems and infrastructure. At the time our mandatory work from home policy went into effect on March 16, 2020, GDH was operating at near full complement and, thus we do not believe there will be much impact to our service delivery at any level of the organization. However, we have assessed potential scenarios should there be an increase in absenteeism:
- Low to high absenteeism in a Business Unit. Overtime/longer hours, for the balance of employees to make-up for any shortfall in resources and applicable business continuity strategies.
- Low to high absenteeism in Supporting Unit (HR, Payroll, Accounting, etc.) Discontinue all non-essential activities and focus only on carrying out essential activities that are needed for supporting the business, as well as any applicable business continuity strategies.
What can we expect for service delivery levels?
Based on the serviced provided to our customers, our primary assumption is that we will be able to retain our levels of service. It is impossible to guarantee levels of service given the situation and without understanding the scope and severity of the impact within each geographic location and within each of our clients’ worksites. We will continuously work to minimize impact to our clients and we will proactively communicate with our customers and consultants until we all get through this situation.
What communications can you expect from us?
We understand that transparency is critical. The good news is that transparency has always been how we roll at GDH. As a normal course of business, we communicate directly with customers on any material impacts to their business. We are in the process of reaching out to all customer contacts to determine how we can partner to ensure that business needs are met. GDH is in constant communication with our consultants by sending informational alerts through email/text and personal phone calls from our recruiters. Our intention is that we provide updates, information and clarity for our customers, consultants and employees.
What is the current state of GDH corporate operations?
At this time, there are no reported case of the coronavirus with the GDH corporate organization and we are continuing to operate at full steam. We are working remotely from home; however, we were ready for this. All GDHers have laptops and necessary equipment, video capability, etc. to work from home. We are continuing with our standard rhythm and flow, but we are just doing it virtually. We are keeping our team informed of all relevant updates and health advisories.
GDH will continue monitoring the developing pandemic situation and will keep customers updated on any developments that have a potential to disrupt operations. Should you have specific questions, please reach out directly to your Account Executive or feel free to contact Melinda Kirk, General Counsel & Vice President of Human Resources (918) 392-1600.